FAQ
Frequently Asked Questions:
- How long is the reservation time slot for?
- The reservation time slots are for two hours only.
- What if I want to extend my reservation time?
- Typically time slots are not extended due to our strict reservation time frame because someone else may have likely booked the table before or after a given time slot. Extensions may be negotiated on a case by case basis in a timely manner.
- Is there a minimum or maximum amount of guests for a reservation?
- The maximum amount of guests for a single reservation is 40. The minimum amount of guests required to make a reservation is 4.
- Do all of my guests have to arrive at the same time?
- We allow guests a grace period of 30 minutes to arrive after your arrival. If all of your guests have not arrived, we may have to adjust your seating to accommodate other guests.
- Does the reservation require any minimum purchase amount?
- Our reservations are completely free. There is no booking fee or minimum amount required to spend. We simply ask that you come in and enjoy yourself. (*There are exceptions on certain weekends. You will be informed by the booking manager if your reservation falls during one of these times.)
- What if I am running late for my reservation?
- You must arrive for your party no later than 15 minutes after your reservation time. We understand extreme circumstances and may accommodate if contacted in a timely manner.
- Can checks be split or is it one single check only?
- Parties may split checks individually if necessary. No single check for an entire party is required, however, shared items such as hookah or bottle service may only be split 4 ways.
- What comes with my reservation?
- For parties of 10 or more ONLY, CRU will gift a complimentary bottle of champagne OR complimentary hookah. All parties must be present at the scheduled time of seating to receive bottle.
- Is there a dress code?
- We do not have a dress code at CRU.
- What are the hours of operation?
- The hours of operation vary per location.
- What is the age requirement?
- Cru is a 21 and older lounge.
- Can you smoke inside of Cru?
- Only HOOKAH related items are allowed to be smoked in CRU. We do not allow cigars, cigarettes, marijuana, etc. in our facility.
- How many people can share a hookah?
- For best results, we recommend the maximum of 4 guests per hookah.
- Is gratuity added to orders?
- Yes, 18% gratuity is automatically added. This charge, however, can be removed should you be unsatisfied with your service. Nevertheless, for parties of 6 or more, the gratuity charge is mandatory. Additionally, on “free hookah Mondays”, you will not be charged for hookah, however 18% of the original hookah price is mandatory as a hookah service fee. There is also a 20% service charge for bottle service. Please feel free to speak with a manager if you have questions about any of the statements above.
- Where can I find pictures taken by photographers at Cru?
- You can find pictures taken at CRU at eventsnappers.com or nightlifelink.com.
